Politique d’expédition

 

Vertulia Shipping Policy

At Vertulia, we are committed to delivering your products in a timely, safe, and cost-effective manner. Please review our shipping policy below for important information regarding order processing, shipping methods, costs, and delivery timelines.

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1. Order Processing Time

• Orders are processed within 1 to 3 business days after receiving confirmation of payment.

• Orders placed on weekends or holidays will be processed on the next business day.

• During high-volume periods (e.g., holidays, product launches), processing times may be slightly extended.

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2. Shipping Rates and Delivery Estimates

We currently ship to customers within the United States.

Shipping Method	Estimated Delivery Time	Cost
Economy Shipping	5–8 business days	Flat Rate or Based on Weight
Standard Shipping	3–5 business days	Flat Rate or Based on Weight
Express Shipping	1–2 business days	Calculated at Checkout

Note: Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

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3. Carrier Information

We primarily ship through USPS, but may use other reliable carriers such as UPS or FedEx when necessary. Tracking information will be provided once your order has shipped.

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4. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.

• International shipping is currently not available but may be added in the future.

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5. Delays and Issues

• Vertulia is not responsible for delays caused by the shipping carrier, natural disasters, or circumstances beyond our control.

• If your order is delayed, damaged, or missing, please contact us at info@vertulia.com with your order number.

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6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Orders returned due to incorrect addresses may incur additional shipping fees.

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7. Local Pickup (If Available)

Customers in the Brockton, Massachusetts area may be eligible for local pickup. If applicable, you will be contacted to schedule a pickup time and location.

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8. Questions or Support

For any questions or concerns related to shipping, please contact our customer support team at:

📧 Email: info@vertulia.com
📞 Phone: 612-404-0206
🌐 Website: www.vertulia.com